Timing and methods

The customer can rethink his purchase and return the items purchased without having to specify the reason, within 14 calendar days from the date of receipt of the goods (Article 52 of Legislative Decree No. 206 of 6 September 2005 – Consumer Code) . The goods must be returned intact and not worn or used, in the same condition in which they were received, with the original packaging and the original labels not removed, enclosing the delivery document inside the package.

How to Return

Within the period indicated above, the customer must give notice of his intention to withdraw from the contract by sending an e-mail to dirienzo@dirienzorelax.com . The shipment of the product to be returned in its original condition (as already described) must take place within 14 days from the manifestation of the intention to return. The return of the products is under the responsibility of the customer and must be made by express courier with the possibility of tracing the shipment, the costs of which will be fully borne by the customer. The refund will include any transport costs incurred by the customer at the time of purchase. The shipment, until the certificate of receipt in the warehouse of Di Rienzo Relax is under the complete responsibility of the Customer. The goods must be returned to the following address: Di Rienzo Valerio & amp; C sas – Viale Europa, 94 – 71036 – Lucera (FG) Italy

IMPORTANT: if you have received a defective garment, you must not fill in the product return form but you must contact assistance by writing to dirienzo@dirienzorelax.com specifying the type of defect found.

Cost of Returns In Italy and abroad

Shipping costs for returns are charged to the customer and must be made by express courier. Any additional shipping costs, for home delivery of the product (eg: right of delivery), will not be refunded and therefore remain the responsibility of the buyer. The costs of returning the goods are in any case borne by the customer.

Refund

The refund will be made within 14 calendar days from the moment we are informed of the customer’s decision to exercise the right of withdrawal. However, we reserve the right to withhold the refund until the goods arrive at our warehouse and will be checked by our staff. Refunds will be made using the same payment method used for the initial transaction.